Reduce complexity across the business and only operate in markets and products where we have a distinct advantage and can grow profitably.
Underwriting, pricing and claims form the ‘basics’ of what we do as a business and we will focus on doing each of these brilliantly.
Deliver the 2018 plan
Drive rigorous performance management through detailed cell reviews. Deliver our targeted combined operating ratio range of 95.0–97.5% and, in particular, improve the attritional claims ratio through better risk selection, pricing and claims outcomes.
Further reposition North America
We need our North American business to deliver improved underwriting results at a similar level to our European and Australian & New Zealand Operations and we see significant opportunities to further transform and refocus this business.
Improve pricing and risk selection in a number of key portfolios and work towards a more acceptable performance in our Asia Pacific Operations.
Talent and culture
Embed a culture that supports our objectives and drives the right behaviours. Introduce a new set of values that place greater emphasis on being fast-paced, accountable, technically excellent, decisive, diverse, customer-led and collaborative.
Build for the future
To build a successful company for the future we need to be innovative and customer focused while delivering on a clear technology roadmap.